ARPH Online Store Shipping Policies

Online Store (Pet Portal) Shipping Policies

Online Shopping is another way in which Alta Rancho Pet Hospital is striving to give you the quality service you desire and deserve.

Below are the shipping policies for our On-Line Store accessible through your Pet Portal.

Shipping Policy

We currently use the following carriers: U.S. Postal Service (USPS), Federal Express (FedEx) and United Parcel Service (UPS). If you are trying to estimate when a package will be delivered, please note the following: credit card authorization and verification must be received prior to processing. All prescription items must be authorized by a veterinarian before your order can be shipped. A prescription approval request will be sent to your veterinarian and you will be notified via email with the status of your order.
Shipping and Handling costs:

Product Category

Shipping Method

Manufacture

Pricing

Diets

UPS Ground

Flat Rate
(per order)

$       3.99

Other

Included in Retail Price

FedEx Ground

*

10 lbs and Under

$       4.99

10 to 20 lbs

$       6.99

20 lbs and Over

$       8.99

Non Diets

USPS Priority Mail®

$       5.00

USPS Second Day Air

$     13.99

USPS Next Day Air

$     18.99

Free shipping available on orders over $38.98**

Please note: We apologize, at this time we are unable to ship outside of the United States, or to Hawaii or Alaska. Only those items using the shipping method of USPS are able to ship to P.O. Boxes.
*Discounted shipping rate for Hill's products is available through December 31st, 2010. Rate is applied per product.
Starting January 1st, 2011 the standard shipping fee for Hill's products will be as follows:

10 lbs and Under
$       7.99

10 to 20 lbs
$       9.99

20 lbs and Over
$     11.99

**Perishables items are not included with this offer. Perishable items reference those under the Product Category of Diets as well as cooler packed (refrigerated) items.